This event uses a web-based streaming platform to eliminate the need for client downloads (unless a live session specifically uses a different services such as Zoom, Webex, etc). Below are the browsers that support the platform.
The following system requirements are needed to join a session:
You can check to see if your system can use the Virtual Experience with thisQuick Tech Check.
Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
iPhone 5S or later, running iOS 11 and up
Android 4.0 or later, running Chrome
Please note, additional devices may successfully connect, but are not officially supported.
The sound is coming out of a different device than I want - what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
The output device I want to use isn't showing up - how can I fix this?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.
If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
My devices are connected properly, but I can't hear anything!
Disconnect from a work VPN. Sometimes the VPN or Firewall is blocking the audio.
Browser extensions (especially security related extensions) can block a lot of things. Try to disable all extensions and test.
It could be your audio settings in the platform. You should see 3 vertical dots in the bar above the chat/video. If you click that you will see "Settings". In that dialogue box, you can "select audio output". It could have defaulted to the wrong output.
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
I'm still experiencing issues - any final steps?
If you're still having issues, first send in your support logs by hitting the ⚙️in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again.
Third-Party Cookie Consent
This event uses a web-based streaming platform to eliminate the need for client downloads (unless a live session specifically uses a different services such as Zoom, Webex, etc).
Why do I need to enable third-party cookies?
Third-party cookie consent is required in order to display the virtual session video player, provide your personalized agenda and additional engagement tools.
How do I enable third-party cookies?
Each browser and operating system has different steps to enable third-party cookies. The steps below will enable third-party cookies for all sites. You may wish to revert back to blocking third-party cookies after the event.
Google Chrome - Desktop
For Mac, click Chrome > Preferences from the top menu bar. For PC, select the Chrome menu icon
Click on Settings, then Show Advanced Settings
Under Privacy, click on Content Settings
Make sure Block third-party cookies and site data is unchecked
Google Chrome - Android
On your Android device, open the Chrome app
At the top right, tap More, then More and finally Settings
Site Settings and then Cookies
Ensure that the Cookies toggle is turned on
Finally check the box next to Allow Third-Party Cookies
Please note, each Android device manufacturer will have slightly different steps to access settings. Please check with your device manufacturer if you cannot follow these steps for Chrome on Android.
Safari - MacOS (Desktop)
Open Safari > Preferences from the top menu bar
Click Privacy in the top panel
Under Block Cookies select Never
Safari - iOS (Mobile)
Open the Settings app
Scroll down and select Safari
nder Privacy and Security, turn off Prevent Cross-Site Tracking and Block All Cookies
Mozilla Firefox - Windows
Click Tools > Options/li>
Click Privacy in the top panel
Check Accept Cookies from Site
Check Accept Third-Party Cookies
Click More Actions from the toolbar and select Settings
View Advanced Settings and click into it
Under Cookies ensure Block Only Third-Party Cookies is de-selected
Help - I can't access those settings!
If you cannot access these settings, your device and relevant privacy policies may be controlled by an administrator. Making changes to those policies typically involve a call to your IT department, which will take too long. Consider using a personal device and following the above steps.
My browser/device isn't listed here
Bizzabo officially supports Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported. If possible, we recommend using a device with the above listed browsers.